CASE STUDY: CITIZENS ADVICE

A smooth leadership transition with My Coaching Place

The Challenge: Building a Cohesive Team Under New Leatership

SUMMARY

This UK organisation, known for providing vital support on legal, debt, consumer, housing, and other challenges; entered a period of change when a new CEO stepped in. The team saw an opportunity to grow closer, collaborate more effectively, and build a culture that would drive stronger results. To support this vision, tailored one-to-one coaching was offered to every team member, helping each person address their individual needs while contributing to a more connected and high-performing team.

The Approach: coaching for the leaders

Coaching sessions created space to step back, consider different perspectives, and adopt best practices before rushing into action.

RESULTS

Increased Motivation

"I realised the importance of engaging others to achieve objectives, motivating them to work together towards a shared goals."

Perspective

"Through thoughtful conversations, we learned to see situations from each other’s viewpoints, fostering empathy and understanding."

Set Boundaries

"I learned the importance of letting teammates tackle their own challenges, supporting their growth rather than stepping in unnecessarily."

Improved Communication

"When communicating to others in the team I now share the reasoning behind my decisions, making my thought process known."

Change Management

"Coaching helped us navigate the complexities of adapting to new leadership, internal changes and evolving team dynamics."

Embraced Differences

"Working effectively with colleagues who have different styles and perspectives has become more comfortable and productive."

QUOTES

In their own words

“For me it is the reflection. It’s having that... and looking at a different viewpoint. I never thought how... Team member might have felt, the way he came in new, had so much thrown at him in one step and then to have myself going all the time.”

“My coach helped me look at what Team members saw and Team member’s perspectives from my behavior, as well as me understanding Team members... understanding another person’s perspective rather than mine being the only perspective.”

“It was really useful for me to focus on communication, expressing my thinking process. "Well actually, why are we doing it that way?" rather than just give the conclusion, also explaining the thinking that was done to get there."

Why they recommend My Coaching Place?

The diversity of coaching styles available meant each team member found the right fit for their needs, enriching our collective experience.

"The process created a ripple effect, positively influencing the wider organization beyond just the coached individuals."