CASE STUDY: WICKES

Driving Colleague Engagement in a Simple and Effective Way

The Challenge: A tailored offer that supports individual needs, removes logistical barriers and reinforces a coaching culture

SUMMARY

Our coaching program at My Coaching Place (MCP) has driven higher employee engagement by offering personalized support tailored to different levels and needs. Participants consistently report feeling valued by the organization and inspired to think differently about their work and life. Many highlight the strong, trusting relationships they build with their coaches. MCP’s easy-to-use, flexible platform makes accessing coaching seamless and convenient, further enhancing the overall experience and impact.

COACHING PROGRAMME AT A GLANCE

Wickes, a national leader in home improvement retail, has long recognised the value of coaching within its learning and development strategy. Historically, coaching was reserved for senior roles—but as the business evolved, so did the ambition: to make high-quality coaching accessible to more colleagues across all levels.

With My Coaching Place, Wickes found a flexible, scalable partner to support this mission—enabling personalised development without the need for rigid cohorts or one-size-fits-all programmes.

The Partnership in Action: over 2 years

My Coaching Place has become a trusted extension of the Wickes L&D team

OUTCOMES

Employees Feel Valued

Coaching made individuals feel recognized and appreciated by the organization. They felt it was about them as individuals and not as employees

Strong Coach-Client Relationships

Trust and rapport between coaches and employees enhanced the coaching impact.

Manager-driven momentum

Leaders who experienced coaching firsthand now request it for their teams

Higher engagement

Participants showed higher motivation and involvement in their roles following coaching.

Impact on Mindset

Behavioural shifts and fresh thinking are common outcomes. Results are seen by colleagues.

Culture shift

Coaching is now viewed as a personal investment, not just a corporate tool

QUOTES

In their own words

“If you're looking for a coaching provider that’s reliable, flexible, and helps you find the right solution for your business, I’d recommend My Coaching Place.”

“My Coaching Place makes coaching easy to access and meaningful for colleagues at all levels. The platform is simple to use, the support is responsive and honest, and the coaching experience itself is consistently high quality. It’s a great partnership that helps us embed development where it matters
most.”

" I would say to anyone looking for a coaching provider that is reliable, flexible and can support you to find the right solution to your business that my recommendation would be My Coaching Place."

Why Wickes chose My Coaching Place?

“We wanted a coaching solution that was simple to access, could scale as needed, and allowed us to support people at the level that was right for them.”

Claire Bailey (L&D Business Partner) and Louise Hawkes (Senior Talent Acquisition Partner)

Key reasons for choosing My Coaching Place included:

Flexible delivery: No need to build cohorts or fit within a rigid schedule
Bespoke coaching offers: Sessions tailored to individual needs and levels
Simple set-up: The intuitive platform made onboarding easy for everyone
On-demand scalability: Coaching could grow in line with Wickes' evolving goals